At TMPI MERAKI LTD, user satisfaction is a top priority. This policy sets out the terms and conditions under which refunds can be requested and processed for courses purchased on our platform https://cursos.tmpi-pimt.com/.

1. Our 5-Day Satisfaction Guarantee

We offer a satisfaction guarantee that allows you to request a full refund of the purchase price of a course, without needing to provide a reason, provided that the request is made within 5 calendar days following the date of purchase.

2. How to Request a Refund

To request a refund within the 5-day period, please follow these simple steps:

1. Send an email to our support team at info@tmpi-pimt.com.
2. In the email subject line, indicate “Refund Request”.
3. In the body of the email, please include the following information so we can process your request quickly:

• The full name of the course for which you are requesting a refund.
• The email address associated with your account on our platform.
• The date of purchase of the course.

Once we receive your request, our team will review it and process the refund to your original payment method within a reasonable timeframe.

3. Conditions and Limitations (Anti-Abuse Policy)

We reserve the right, at our sole discretion, to deny refund requests in cases where we detect potential abuse of our satisfaction guarantee policy. This measure is a crucial business defense mechanism to protect our intellectual property and business model from users who might attempt to exploit the guarantee in bad faith. The following situations are considered, among others, abuse of the policy. 7:

• If you have consumed or completed a significant portion of the course content before requesting a refund.
• If you have downloaded course materials (such as PDFs, guides, or additional resources).
• If you have previously requested a refund for the same course.
• If you have requested an excessive number of refunds in the past, indicating a pattern of abuse.
• If your account has been suspended or terminated due to a violation of our Terms and Conditions of Service.

4. Important Information for Consumers in the European Union and the United Kingdom (Right of Withdrawal)

This section contains legally binding information for consumers residing in the European Union (EU) and the United Kingdom (UK).

EU and UK consumer protection legislation (such as the Consumer Rights Directive) grants you a statutory right of withdrawal for contracts to purchase digital content within 14 days. However, this right is subject to a key exception when immediate access to the content is requested. 7

By purchasing a course on our platform, you are requesting the immediate commencement of the contract (i.e., instant access to the course content) before the 14-day statutory withdrawal period expires. For this to be legally valid, you will be required to:

1. Give your prior and express consent for the start of the service.
2. Acknowledge and accept that, by gaining immediate access to the digital content, you lose your legal right of withdrawal.

This procedure is a legal requirement that allows us to provide you with instant access to your purchase while complying with European regulations. It is essential to understand that the technical implementation of this requirement is indispensable; the website’s payment flow must include a checkbox, not pre-ticked, with text confirming your consent and acknowledgment. Without this affirmative action on your part, the clause would be inapplicable.

The “5-Day Satisfaction Guarantee” The policy described in Section 1 is a voluntary commercial policy offered by TMPI MERAKI LTD. It operates independently of and in addition to your statutory rights and does not affect the waiver of the 14-day right of withdrawal.